Yes, we ship all over the world. We proudly offer free shipping.
Please allow 1-3 days for us to organise and pack your order. Once your order has been shipped, you will receive an email notification with tracking information.
This can sometimes be longer (up to 7 days) and if our current workload is higher than usual.
Estimated delivery time with free shipping is 2-3 weeks.
Rest assured, we are doing everything we can to get your order to you as soon as possible.
We always do our best to ensure that your orders arrive with you on time without delay.
If your order hasn't arrived here's what to do:
Step 1: Check the delivery date
Your estimated delivery date is in your Order Confirmation email - please allow until this date for your order to arrive.
Step 2: Track the order online
You can check the latest updates by clicking on the link in your shipping confirmation email. Alternatively, you can log into 'My Account', view your order and click 'Track Order'.
Step 4: Contact us
If your estimated delivery date has passed, and there aren't any known delivery delays, then contact our Customer Care team by clicking 'Contact Us Now'.
Check if the items were sent separately
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care team using the options at the bottom of this page with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back at our warehouse.
Please fill in the section on the back of your delivery note to say the item is incorrect and put the note in your parcel when you send it back. Do ask for proof of postage and ensure you keep it safe in case we need to look at it later on.
If you still want the item and it's still in stock, please order it through our website as normal. The easiest way to do this is to log into "My Account", view your original order, and then add the items to your shopping bag.
We’re unable to make any changes to your order once you’ve hit the "Place order" button, this includes the following:
• Changing the item
• Delivery/billing address
• Adding items to your order
• Shipping method
If you cancel the order you’ll need to follow our returns process.
*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
Returns & Refunds
Your 100% satisfaction is important for us. We offer a 14-days Return Policy.
Product must be returned within 14 days of receiving your order. To be eligible for a return, goods must be unused, undamaged and unwashed accompanied by proof of purchase.
For returns, please email firstname.lastname@example.org with the subject "Returns" and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
*Please note that we reserve the right to return the items to you based on any of the terms outlined in our policy, goods will be returned to you in the same condition they are received in.
As your 100% satisfaction is important to us, we have an easy, stress free returns policy.
If your item doesn’t fit or you don’t like it you can return it to us within 14 days from the date of delivery.
Our returns address is: Baracase, 9 place du grand martroy, Pontoise, France 95300. Once your item has been received we will process a refund.
To return your product, you should first check our Refund policy to know if your item is eligible for a return. Then please email email@example.com with the subject "Returns" and include your order number, name and the reason for the return.
If the eligibility of your return is validated by our Customer Care team, you should mail your product to: BARACASE, 9 Place du grand martroy, 95300 Pontoise, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. We don’t guarantee that we will receive your returned item
Check the status
As soon as you place the order, your payment provider will reserve the funds ready for us to take. Below is a breakdown of what would happen for each payment method.
Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a "Pending or Reserved status".
Paypal - the funds will be reserved ready for the payment to be authorised. You may notice a pre-authorisation transaction ID on your account.
Wait 10 business days
When you cancel the order the reserved funds will be made available to you again. This can take up to 10 business days depending on the payment provider and we're not able to speed up this process.
If the funds have not been released after 10 business days then please get in touch with us using the options at the bottom of this page, and we'll look into it further for you.
Payment & Promos
You can select your preferred payment method at checkout. Your details are safe with us as we take security very seriously.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
*Please note that additional exchange fee may apply if your currency is other than euros.
You've got a promo code to use on site but you need some help with using it then check out the following steps on how to use your code.
Check you've entered the code correctly
You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the "Promo code" box.
Make sure you click "Apply code"
Once you've entered the code, click on "Apply Code" and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.
You must enter the discount/promo code when you are checking out as it can't be applied later. If you find that your promo code isn't working then please check the below:
• You can only use one discount/promo code per order. As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes.
• Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. You can also check out our general terms and conditions regarding promo codes by looking at the section "promo codes'"of our Ts&Cs here.
• Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you've received the code in an email from BARACASE then the code may also be locked to that email address. Make sure you're trying to use the code using your BARACASE account that has the same email address as we sent the code to.
If your discount code is still not working after checking all of the above, then please get in touch with our Customer Care Team using the options at the bottom of this page
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
If your card is not authorized, payment will not be taken, and we'll email to let you know that your bank or card issuer wouldn't authorize the payment.
Please remember that even if a payment isn’t authorized, it may look like BARACASE has taken the money as some card issuers may still reserve the money, for a short period of time.
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